DNP Flat Fee Printer Repair Service Program

Did you know that an updated Flat Fee Repair Program is available for the most popular stand-alone DNP photo printers

If your DNP printer is beyond its warranty period, DNP’s service facility will now repair it on a flat fee basis. Flat fee pricing includes parts and labor to repair the printer. According to the new repair program, there are three (3) levels of flat fee repairs, all levels carry a 90-day guarantee

Questions or Concerns may be addressed to DNP Customer Support at 1-800-814-4672.
You can also E-mail: dnpsupport@dnp.imgcomm.com. DNP IAM reserves the right to change or cancel these programs at any time without notice.


Flat Fee Repair Levels and Pricing

Click here for a PDF of a Price run down and full details on the program.

Click here for the full details on the DNP page

Flat fee pricing includes parts and labor to repair the Printer. It does not include ground shipping, applicable sales tax or international duties to return the Printer to end users in the 48 contiguous United States or Canada.

Level I
FF1 | General tune-up | No repair problem found

Level II
FF2 | Repair | No thermal print head replacement

Level III
FF3 | Repair | Yes, thermal print head replacement
What to Do
1. To arrange for Flat Fee service, please call DNP Technical Support at 1-888-749-3587.Support hours are Monday-Friday 9:00 AM to 5:00 PM Eastern Time.

2. An RMA will be generated and the RMA number given to you.

3. You will return the printer to DNP’s repair facility. You the customer pay freight.

4. Printer will be diagnosed. Repair level cost, completion target date, and customer paid return freight (ground or expedited) costs will be communicated to customer.

5. Your credit card (Visa, MasterCard, and/or American Express) will be charged the approved amount.


Thermal Print Head Limitation and Warranty Period

The warranty period begins on the date of purchase by Customer of this Printer as evidenced by a sales invoice or proof-of-purchase. This limited warranty is applicable to Customers who purchase and use the Printer in the 48 contiguous United States and Canada.

Printer Model
Warranty Period
IDWJR10
The earlier of 1 Year or 30,000 prints (4″ x 6″)
DS40
The earlier of 1 Year or 40,000 prints (4″ x 6″)
DS80
The earlier of 1 Year or 10,000 prints (8″ x 10″)
DS620A
The earlier of 1 Year or 60,000 prints (4″ x 6″)
RX1/RX1HS
The earlier of 1 Year or 30,000 prints (4″ x 6″)
DS820A
The earlier of 1 Year or 15,000 prints (8″ x 10″)

DNP IAM Flat Fee Rev 06/2018


You can see all our DNP photo printers here.

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